Star Nursery Garden Center

Laura Wilkinson 3 months ago

Professional staff, very helpful and knowledgeable. They pointed out 1 of the potting soils would damage the type of flowers I bought and the other bag in my cart was ample and that small crushed rocks or like it would provide better drainage. Got small crushed rocks then. Highly recommend! Thank you.

Stacy Bracken 4 months ago

I went in looking for a plant that's proving hard to find. I couldn't even get one employee to even acknowledge me! When I stopped an employee to ask if they carried it, she wouldn't even look up from her watering to look at the picture. She pointed in the general direction of where something similar may be, mumbled and went back to watering. I said good morning to a woman getting off a forklift who rolled her eyes and acted annoyed I was walking around looking at plants...in a nursery...where you buy plants. It was absolutely mind blowing. I went to the star nursery on sunset in case the entire store was having an off day and had the exact same interaction with staff there. I'm so disappointed, they were wonderful a few years back when I went. I never leave bad reviews but such a negative and unwelcoming environment.

Candace Jones 4 months ago

Not a fan. Employees were not focused on the customer. Tried to find pricing for items. Told to take a pic of the barcode and go up front. No one around. Finally someone came and was assisting a customer but had to wait a while for a price check. Came back out to go in the entrance I came in and it was locked. Asked an employee why it’s now locked. They just told me go out the front so had to circle around back to my car. Needs improvement on customer service helpfulness. Pricing seemed high even with 50% off.

Michael Chinn Edited 3 years ago

I’m very dissatisfied with their rock center and what they delivered. We ordered a couple of tons of rock and what was delivered was mostly dirt with some rock. The size is inconsistent and the “rock” is mixed in with dirt. Instead of paying for rock, I paid for dirt with some rock. Now I’m stuck cleaning the rock and removing the dirt. I would expect better from a local company. I appreciate the response, but it would be nice if Star Nursery helped ease this burden. Please consider how you could keep my business. I’ve tried calling with little success.

Kenan Powell 5 years ago

I was there shopping with my wife and mother-in-law. The customer service was amazing! Everyone who helped was very friendly and helpful. The prices were good for the items we bought. It wasn't too busy. There were plenty of options. My mother-in-law left very happy.